FREQUENTLY
ASKED QUESTIONS (FAQ)
ABOUT SHOPPING, OUR CDs, &
SLACK KEY
SHOPPING FAQ
1. Is buying safe through Your
website? Yes. Buying our CDs is 100%
safe! Buying direct from us with PayPal enables the use of all major credit cards
and EChecks and they guarantee secure online shopping. Our
official on-line retailer, CDBaby, accepts all major credit cards
and guarantees secure online shopping too.
2. I am uncomfortable
with using my credit card online. Can I still buy your CDs?
Yes
you can. We understand Your concerns. You can order by mail
direct from us using the handy order form. (To download the
order form, Right Click Here and Choose Save
Target As to save the order form on your computer for printing and mailing.)
Or you can place Your order by phone, fax, or regular mail with our
official retailer CDBaby.com.
1-800-BUYMYCD
3. I don't use credit cards. How do
I order CDs without one? You have
several options. PayPal accepts E-Checks and if you have a PayPal
account, you can just pay with your PayPal balance. You can Mail Order direct
from us with check or money order direct from us. (To download the order form,
Right Click Here and Choose Save
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accepts checks, money orders, international money orders, and cash in addition to all
major credit cards. Orders can be phoned, faxed, or mailed. 1-800-BUYMYCD
4. When will my CD arrive? When ordering direct from us with PayPal or Mail
Order, we ship within 48 hours of receipt of the order excluding holidays. For
1-2 CDs, we ship with first class mail. With more, we ship using US Postal Priority.
Because it's coming from Hawaii, it can take 5-7 days.
With CDBaby, in the USA, if You buy one
CD, they send by first class mail. Your CD will arrive in 3-5 days. If
you purchase more than one CD, they send by priority
mail. Your CDs will arrive in 2-3 days in the continental US. You can
even have overnight shipping! Outside the USA, CDBaby uses Global
Priority Mail. Sometimes they take only 2 days! Usually, 5-6 days.
5. How much does it cost to ship
the CD? When you order direct
from us with PayPal or Mail Order, shipping is FREE!!
An added bonus for our dear customers.
For CDBaby shipping rates & specials, please click here!
6. What happens if my CD arrives
damaged in the mail? Just let us know
and we will send You another one immediately. Free of charge. True for direct and CDBaby
orders.
7. Can I buy more
than 1 CD with one order? You bet!
When you buy CDs direct from us using PayPal
or Mail Order, we have several 'bonus' packages that
give you great value and savings! These are listed
on the Shop & Order
page! If you plan to order more than 10 CDs, please contact
us to negotiate a better discount.
When ordering throught CDBaby
If you buy more than one of any of our CDs, You will receive a 10%
discount. Also, when you purchase multiple copies of the CD, our retailer CDBay will ship
them by priority mail.
8.
I would like to be a bunch of CDs for gifts for family and friends.
Can I get a discount? Sure can! We appreciate
your help in spreading the aloha of ki ho'alu (slack
key) around the globe! What a wonder-full gift you are planning for
your loved ones. Just contact us to let us know how many CDs you require,
when you need them, etc. We'll work out a good value
for you. Email: aplenty@hawaiiantel.net 1-808-826-1469
9. Where can I buy other CDs by
Doug & Sandy McMaster? When you
click on the Shop & Order link, once you
choose your preferred ordering resource (PayPal, Mail, or CDBaby), you will have an order
form that includes all the CDs.
Still have a question? Email us at
aplenty@hawaiiantel.net
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CD
FAQ
1. Is there duplication
of songs between the CDs?
No. Each is unique, all traditional style slack key. The live release
Green Flash Slack Key does have songs from all of our CDs plus 5
unique songs.
2. Are the ocean sounds
from Hawaii?
Yes. We've recorded Hanalei Bay, Kauai and Kepuhi Bay, Molokai live
with digital recording equipment. Green Flash Slack Key CD doesn't
have the ocean or Hanalei River in the background.
3. Are the CDs
all instrumental?
Yes. Except where noted. Slack Key Story is an audio documentary
which has Sandy telling the story of slack key in excerpts along
with 17 tracks of music. Feel Better Music is a guided relaxation
CD and has the soothing sounds of Hanalei Bay, slack key guitar,
and Sandy's voice guiding you gently into full relaxation.
4. Are there
multiple guitar parts?
No, with the exception of when Doug and Sandy play a duet on guitars.
Doug records each song 'live' from beginning to end... no editing,
no overdubbing, no patching.
Still have a
question? Email us at aplenty@hawaiiantel.net
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SLACK KEY FAQ
1. What is
Hawaiian slack key guitar?
Ki Ho'alu -- Hawaiian slack key guitar, is a fingerstyle guitar
artform created by Hawaiians in early 1800's when guitars were first
introduced to Hawaii. The traditional form combines altered tunings
and a method of self-accompaniment (thumb plays rhythm and fingers
play melody) to make music that is soft, sweet, and very soothing.
2. How did guitars
come to Hawaii?
The popular story is that three Mexican vaqueros (cowboys) were
hired on contract to come to Hawaii and teach the Hawaiians how
to manage cattle. Mexican longhorn cattle had been introduced as
a gift to Kamehameha I in the late 1700's. These cowboys taught
the Hawaiians and when they returned to their families on the mainland,
they gave their guitars to their Hawaiian friends. The Hawaiians
didn't know the chord fretting positions on the guitar neck or how
to tune the strings relative to each other... so they loosened the
keys (tuners) until the strings sounded nice strummed open... and
then because there were only a few instruments and none to accompany,
they created a technique of self accompaniment described earlier.
3. When did singing
become a part of the music?
Before the guitars arrived and slack key was created, there were
only percussive instruments and chant (3-5 note monotone range).
Original slack key was used to accompany hula and chant. It was
primarily a solo instrumental style. Singing came to the islands
with the missionaries in the mid 1800's. Singing began to be added
to the music of Hawaii in the late 1800's. It became popular in
the early 1900's when the 'entertainment' industry began. Slack
key was always a family tradition. The style was contemporized with
other instruments, singing, foreign rhythms and chords to make it
palatable to hotels, lounges, and other entertainment venues. The
traditional style of slack key was kept in the families and would
sometimes be played after the venues closed.
4. How many tunings
are there in slack key?
To my knowledge, no one really knows. I've documented over 25 fairly
common tunings and this leads me to believe there are probably many
more. Many families, including our own, have special family tunings
that are rarely shared. In the old days, if you came upon someone
playing slack key and they didn't know you, they would stop playing
and even de-tune the instrument so that their family music and tunings
would remain exclusive to the family.
5. Is a special
instrument/guitar needed for slack key? No.
Slack key can techniquely be played on any stringed instrument. Nylon
stringed guitars are beautiful for slack key although steel strings
are more convenient for playing in many tunings. This is due to the
memory of the nylon string. After retuning, it will try to reshape itself
to the original tuning causing the instrument to go quickly out of tune
on the next song. Today there are special instruments that are designed
just to be played in a slackened tuning. They are called baritone guitars.
Their neck is slightly longer and the design allows the soundboard to
receive enough tension and vibration even in the slackened tuning to
create the most beautiful sounds and frequencies.
6. Can you play
slack key on the ukulele?
Certainly. Sandy does. She plays in a particular slack key tuning
for rhythm and uses another for fingerstyle slack key ukulele (GCEG
instead of standard ukulele tuning GCEA).
7. Why is slack
key so endangered?
This artform was only passed on within families... from an elder
master... to a chosen child. So much was lost when a master passed
on without having found the apprentice to carry the tradition forward.
Slack key, in it's traditional form, is a lifetime commitment to
learning, playing, and creating. Getting your fingers and thumb
on the same hand to do two different things (thumb playing rhythm
and fingers playing melody simultaneously) is not easy and so many
players become frustrated by the learning curve. When you change
to a new tuning, all the relationships of the notes on the neck,
the chords, the harmonies, the bass notes... all changes... and
it's like learning a new instrument. This is much more difficult
than learning new songs and techniques all in the same tuning. One
final reason is that slack key, in the old style, is less commercially
acceptable for radio, hotel, lounge and other entertainment formats
which means it's not financially lucrative for young players starting
out. It's much easier for them to quickly learn and play modern
forms of music and get paying gigs.
Still have a question? Email
us at aplenty@hawaiiantel.net
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